Terms and Conditions
3.1. The Customer agrees to provide all necessary information and support to allow us to perform the Services.
3.2. The Customer is responsible for ensuring that all data provided is accurate, complete, and up-to-date.
3.3. The Customer will maintain the confidentiality of any proprietary information provided by the Provider during the course of the Services.
4.1. We will perform the Services with reasonable care and skill.
4.2. We will comply with all applicable laws and regulations in the provision of the Services.
4.3. We will use commercially reasonable efforts to complete the Services in a timely manner but are not liable for delays caused by factors beyond our control.
5.1. All intellectual property rights in any materials, software, or documentation created or provided during the course of providing the Services shall remain the property of the Provider, unless otherwise agreed upon in writing.
5.2. The Customer may not use or reproduce any intellectual property without the prior written consent of the Provider.
6.1. Both parties agree to keep any confidential information received during the course of this Agreement confidential and not to disclose it to third parties without prior written consent, unless required by law.
6.2. This obligation of confidentiality will survive the termination of this Agreement.
8.1. Any notice given under or in connection with these Terms must be in writing and delivered by hand, by pre-paid first-class post, by a recognised courier service, or by email to the recipient’s designated contact details.
8.2. A notice shall be deemed to have been received:
If delivered by hand, at the time it is left at the recipient’s address.
If sent by pre-paid first-class post or a recognised courier service, at 9:00 am on the second Business Day after posting.
If sent by email, at the time of transmission, or, if sent outside business hours at the recipient’s location, when business hours resume.
8.3. For the purposes of this clause, “Business Hours” means 9:00 am to 5:00 pm, Monday to Friday, excluding public holidays in the recipient’s location.
8.4. This clause does not apply to the service of legal proceedings or other formal dispute resolution documents.
9.1. This Agreement will remain in effect until the completion of the Services or as otherwise specified in the agreement or order form.
9.2. Either party may terminate this Agreement with 1 day’s written notice if the other party breaches any material term of this Agreement and fails to remedy such breach within the notice period.
9.3. Upon termination, any outstanding fees for Services already rendered will become immediately due and payable.
Neither party will be held liable for any delay or failure to perform its obligations under this Agreement if such delay or failure is caused by an event beyond its reasonable control, including but not limited to natural disasters, strikes, or government actions.
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to the Customer in writing. By continuing to use our Services after such modifications, you agree to be bound by the updated Terms and Conditions.
13.1. The parties shall first attempt to resolve any dispute arising from or in connection with this Agreement through negotiation.
13.2. If the dispute remains unresolved, the parties may pursue mediation or arbitration, as appropriate under applicable law.
13.3. The jurisdiction and venue for any dispute shall be determined based on the relevant legal requirements.
14.1. This Agreement shall be governed by and construed in accordance with the laws of Colombia.
14.2. Each party irrevocably agrees that the courts of Medellin, Colombia, shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.